Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Introduction
Welcome to Apache Pizza ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website apachpizzaz.com, use our mobile applications, or interact with our services.
Important: By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.
Information We Collect
We collect several types of information to provide and improve our services to you:
| Data Type | Examples | Purpose |
|---|---|---|
| Personal Information | Name, email, phone number, address | Order processing, delivery, communication |
| Payment Information | Credit/debit card details, billing address | Process transactions securely |
| Order History | Past orders, preferences, favorites | Personalized recommendations |
| Device Information | IP address, browser type, device ID | Security, analytics, optimization |
| Location Data | Delivery address, store locator usage | Delivery services, nearest store |
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Essential Cookies: Required for the website to function properly, including shopping cart functionality and secure checkout
- Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and how to improve user experience
- Preference Cookies: Remember your settings and preferences, such as language, location, and saved addresses
- Marketing Cookies: Used to deliver personalized advertisements and measure the effectiveness of our marketing campaigns
You can manage your cookie preferences through your browser settings or by clicking on our cookie settings link. Note that disabling certain cookies may affect the functionality of our website.
For more detailed information about the cookies we use, please visit our Cookie Policy.
How We Use Your Information
We use the information we collect for various purposes, including:
- Order Fulfillment: Process and deliver your orders, send order confirmations and updates
- Customer Service: Respond to your inquiries, resolve complaints, and provide support
- Personalization: Customize your experience, remember preferences, and provide tailored recommendations
- Marketing Communications: Send promotional offers, newsletters, and updates (with your consent)
- Analytics: Analyze usage patterns to improve our website, app, and services
- Security: Detect and prevent fraud, unauthorized access, and other harmful activities
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
Third-Party Sharing
We may share your information with the following categories of third parties:
- Delivery Partners: To facilitate the delivery of your orders to your location
- Payment Processors: To securely process your payment transactions (e.g., Stripe, PayPal)
- Analytics Providers: To help us understand website usage and improve our services (e.g., Google Analytics)
- Marketing Partners: To deliver targeted advertisements and measure campaign effectiveness
- Service Providers: Who assist us in operating our business (hosting, email services, customer support)
- Legal Authorities: When required by law or to protect our rights and safety
We never sell your personal information to third parties. All third-party partners are contractually obligated to protect your data and use it only for the specified purposes.
Your Rights
Under applicable data protection laws, including GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data
Right to Restrict
Limit how we process your data
Data Portability
Receive your data in a portable format
Right to Object
Object to certain data processing
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided below. We will respond to your request within 30 days.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- PCI-DSS compliant payment processing
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection best practices
- Secure data storage with encryption at rest
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:
- Account Information: Retained while your account is active and for 3 years after account closure
- Order History: Retained for 7 years for tax and legal compliance
- Marketing Preferences: Retained until you withdraw consent
- Website Analytics: Aggregated data retained indefinitely; individual data retained for 26 months
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website or app
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
π§ Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
π 283 Market Street, Ireland
π +353 87 775 2859
βοΈ [email protected]
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